Refund Policy
At Mausha, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help. Please review our refund and exchange guidelines below.
Eligibility for Refunds & Exchanges
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Items must be returned within 30 days of the delivery date.
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Products must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase (order confirmation or receipt) is required.
Non-Refundable/Non-Exchangeable Items
Certain items are not eligible for return or refund, including:
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Perishable goods (e.g., food, flowers, or similar items).
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Personal care and hygiene products (e.g., cosmetics, undergarments).
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Gift cards and downloadable digital products.
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Clearance or final sale items.
Refund Process
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Contact our support team at Maushashop@gmail.com with your order number and reason for return.
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Once approved, we will provide you with return instructions and shipping details.
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After we receive and inspect your returned item, you will be notified of approval or rejection.
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Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Exchanges
If you received a defective or damaged item, we’ll gladly replace it with the same product. If the item is no longer available, you may choose a refund or store credit.
Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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Shipping costs from the original order are non-refundable.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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First, check your bank or credit card account again.
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Then, contact your bank or payment provider.
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If you’ve done all of this and still have not received your refund, please reach out to us at Maushashop@gmail.com.
Contact Us
If you have any questions about our Refund Policy, please email us at Maushashop@gmail.com.